Shipping policy

At Our Karma Clothing, we strive to ensure reliable and timely delivery of all orders while maintaining transparent policies regarding shipping, dispatch, and delivery responsibilities.

By placing an order on our website, you confirm that you have read, understood, and agreed to this Shipping Policy.

Order Processing & Dispatch

All orders placed with Our Karma Clothing are processed and packed within 1–2 business working days after successful payment confirmation.

Dispatch timelines may vary during:

  • Sale events

  • High-order volume periods

  • Operational contingencies

Once an order is dispatched from our warehouse and handed over to the courier partner, the shipment is considered shipped.

From this point onward, the parcel is under the operational control of the logistics provider.

Estimated Delivery Timeline

Orders are typically delivered within 5–8 business days after dispatch, depending on the delivery location.

While we strive to meet these timelines, delays may occur due to factors beyond our direct control, including:

  • Courier partner operational delays

  • weather conditions

  • transportation disruptions

  • regional logistics constraints

Delivery timelines are estimates and not guaranteed delivery commitments.

Shipment Tracking

Tracking details are shared with customers via the registered email address and/or mobile number once the order has been dispatched.

Customers may track their shipment using:

  • The courier partner’s tracking system

  • The shipment tracking feature is available on our website

Customers are responsible for monitoring shipment progress using the provided tracking information.

Delivery Responsibility

Once the shipment is handed over to the courier partner, the delivery process is managed by the third-party logistics provider.

Our Karma Clothing facilitates coordination with the courier partner but does not control courier operations, transit timelines, or delivery schedules.

Customers may be contacted directly by the courier partner for delivery coordination.

Delayed Deliveries

If a shipment is delayed after dispatch:

  • Our team may coordinate with the courier partner to obtain status updates.

  • Customers may contact our support team for assistance.

However, delays occurring after dispatch do not qualify for cancellation, refund, or compensation, as delivery timelines depend on third-party logistics providers.

Order Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

Customers may still request returns or exchanges, subject to the Return & Refund Policy, after delivery.

Refusal of Delivery / Non-Acceptance

If a prepaid order is refused at delivery or remains undelivered due to customer unavailability:

  • The parcel will be returned to our warehouse.

  • After the returned shipment is received and inspected, store credit or a refund to the original payment method may be issued.

A ₹400 logistics and handling fee will be deducted to cover two-way shipping and processing costs.

Orders refused at delivery or returned due to customer non-acceptance may not qualify for full refunds.

Repeated refusal of deliveries may result in order restrictions or account suspension.

Address Accuracy & Failed Delivery Attempts

Customers are responsible for providing accurate and complete shipping details at checkout.

Incorrect or incomplete addresses may lead to:

  • delivery failure

  • shipment return to origin

  • delivery delays

Courier partners may attempt delivery multiple times according to their internal policies.

Any additional logistics costs arising due to:

  • Incorrect address details

  • customer unavailability

  • Repeated failed delivery attempts

will be borne by the customer.

Shipment Status Discrepancies

In cases where shipment tracking shows “Delivered” but the customer claims non-receipt, the matter will be investigated with the courier partner.

Resolution will be based on the courier partner’s delivery confirmation records, GPS data, and delivery logs.

Our Karma Clothing is not responsible for parcels marked delivered by the courier partner after successful delivery confirmation.

Delivery Verification Requirement

Customers are advised to receive parcels personally or through trusted individuals.

If the package appears tampered with, opened, or damaged, customers should:

  • refuse delivery, or

  • Immediately report the issue to the courier representative.

Acceptance of a parcel without reporting visible damage at the time of delivery will be treated as a successful delivery in good condition.

Any product issue claims must follow the sealed unboxing video requirement described in the Return & Refund Policy.

Force Majeure

Our Karma Clothing shall not be liable for delivery delays or failure caused by circumstances beyond reasonable control, including but not limited to:

  • natural disasters

  • floods or extreme weather

  • strikes or labour disruptions

  • government restrictions or lockdowns

  • courier service interruptions

  • transportation disruptions

Such events may affect shipping timelines.

Logistics & Handling Charges

Shipping fees charged at checkout cover the logistics and fulfilment costs associated with processing and shipping the order.

In cases involving returns, refused deliveries, or re-shipments, additional logistics costs may apply as described in our Return & Refund Policy.

Customer Support

For shipping-related queries or assistance, customers may contact:

Email: contact@ourkarmaclothing.com

Our support team will review and respond during standard business hours.

Limitation of Liability

Our Karma Clothing shall not be liable for indirect, incidental, or consequential damages arising from shipping delays, delivery issues caused by third-party logistics providers, or circumstances beyond reasonable control.

The company’s maximum liability shall not exceed the purchase value of the product involved in the transaction.

Jurisdiction

Any disputes arising from shipping or delivery matters related to orders placed on our website shall be subject to the exclusive jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India.

Policy Acceptance

By placing an order on our website, customers confirm that they have read, understood, and agreed to this Shipping Policy and all associated terms and conditions.