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TRADE NAME: OUR KARMA CLOTHING

GSTIN 09FYMPK1952C1ZA

Frequently asked questions

Q: What payment methods do you accept?
A: We accept all major Indian payment methods — credit/debit cards (Visa, MasterCard,
RuPay), UPI, net banking, and popular wallets.

Q: Is my payment information secure?
A: Yes — we use encrypted and trusted payment gateways. Your card/UPI details are not
stored on our servers.

Q: Can I pay using Cash on Delivery (COD)?
A: Currently, we may or may not offer COD (please verify on checkout). If COD is available
in your area, you can choose it at checkout.
(If you plan to support COD, include a note: “A small COD fee may apply,” or “COD
available in selected pin codes only.”)

Q: Why was my payment declined or failed?
A: Common reasons include insufficient balance, daily transaction limit, bank OTP expiry, or
incorrect card details. Please check with your bank. If the issue persists, please contact us
with order details so we can assist.

Q: Do you charge for shipping?
A: No. Shipping is completely free across India. The price you see on the product page is
the final price — no hidden charges at checkout.

Q: How long will delivery take?
A: Orders are usually delivered within 3–7 working days in metro cities and 7–12 working
days in remote areas.

Q: Which courier partners do you use?
A: We work with trusted logistics partners to ensure reliable and safe delivery. You will
receive a tracking link once your order has been dispatched.

Q: Can I track my order?
A: Yes. You’ll get a tracking link via email/SMS once your order ships. You can also use the
“Track Order” option on our website.

Q: How do I choose the right size?
A: Refer to our Size Guide (on the product page) before placing your order. The guide
includes chest, length, and other measurements in cm/inches.
Tip: If you are between sizes and like a looser fit, you may opt for the larger size.

Q: Are the product images accurate?
A: We strive to show accurate colours and styles. However, actual colours may slightly differ
due to lighting, display screens, or device calibration. That is normal and not considered a
manufacturing defect.

Q: What materials are used in your clothing?
A: (You should specify your fabrics here. Example:) We use premium quality cotton/cotton
blends to ensure comfort, breathability, and durability.

Q: What if I receive a defective or wrong item?
A: In the event of a defect, damage, or wrong item, please notify us within 3 days of delivery
with clear photographs. We will arrange a replacement or refund after verification.

Q: Do you accept returns or exchanges?
A: Yes, we offer returns/exchanges subject to certain conditions (e.g. within a stipulated
time). Please refer to our Refund / Return Policy page for details.

Q: What is your refund processing time?
A: Once the returned item is received and inspected, refunds are processed within 7–10
working days. The refund will be made via the original payment method.

Q: Who bears the return shipping cost?
A: Depending on the reason for return (defect, size mismatch vs. change of mind), the return
shipping costs may be borne by us or you. Please consult the Return Policy for your order’s
specifics.

Q: Can I exchange for a different design or size?
A: Yes — if stock allows. In case the replacement is more expensive, you may need to pay
the difference; if it's cheaper, we’ll refund the difference.

Q: Do I need an account to place an order?
A: No — you can check out as a guest. However, registered users get advantages such as
order history, faster checkout, and tracking from their dashboard.

Q: How do I reset my password?
A: Use the “Forgot Password” link on login. You’ll receive an email to reset your password
securely.

Q: How is my personal information used?
A: We respect your privacy. Your information is used solely for order processing, delivery,
and updates. We do not share or sell your data to third parties. (You should link/reference
your Privacy Policy.)