Refund policy

At Our Karma Clothing, we are committed to delivering high-quality products while maintaining clear, fair, and transparent policies that protect both the customer and the business.

By placing an order on our website, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

Eligibility for Returns & Exchanges

Returns and exchanges will only be considered if the following conditions are satisfied:

  • The item is received with a manufacturing defect, or a wrong item has been delivered.

  • The issue is reported within 3 days of delivery.

  • The claim is supported by clear photographic evidence and a sealed unboxing video demonstrating the issue at the time of opening.

  • The product must be unused, unwashed, unaltered, and in its original condition with all tags attached.

Items that do not meet these conditions will not qualify for return or exchange.

Final approval of any defect or mismatch claim is subject to physical inspection of the returned product by the Our Karma Clothing quality assurance team.

Variations arising from lighting conditions, photography, screen display differences, or subjective expectations will not be considered defects.

Mandatory Sealed Unboxing Video Requirement

To ensure transparency and prevent fraudulent claims, customers must record a clear and continuous unboxing video at the time of receiving the parcel.

The video must:

  • Begin before opening the parcel and clearly show the sealed outer packaging.

  • Clearly display the courier shipping label and order details.

  • Show the entire opening process without any cuts, pauses, or edits.

  • Clearly display the product condition immediately after opening.

Claims related to wrong item, missing item, damaged product, manufacturing defect, or size issues must be supported by this sealed unboxing video.

Claims submitted without a sealed unboxing video showing the unopened package and the complete opening process will not be entertained under any circumstances.

This requirement protects both the customer and Our Karma Clothing from fraudulent or unverifiable claims.

Return Process

1. Report a Claim

Customers must email contact@ourkarmaclothing.com with:

  • Order number

  • Clear photos of the issue

  • The sealed unboxing video

2. Preliminary Assessment

Our quality team will review the submitted evidence to determine if the claim qualifies for return evaluation.

3. Return Authorisation

If the claim qualifies, the customer will receive instructions to return the item.

Note:
Returns or claims will not be processed without a sealed unboxing video clearly showing the unopened parcel and the complete opening process.

Refunds or exchanges are processed only after the returned product is received and passes internal inspection.

Delivery Acceptance & Responsibility

Customers are advised to inspect the package condition at the time of delivery.

If the parcel appears tampered with, damaged, or opened, the customer must either:

  • Refuse delivery, or

  • Record the issue immediately in the presence of the delivery personnel.

Once a parcel is accepted by the customer without reporting visible damage at the time of delivery, it will be treated as successfully delivered in proper condition.

Any claims regarding missing items, incorrect products, or damage must be supported by the sealed unboxing video described in this policy.

Refunds & Deductions (Standardised Shipping Fee)

Once the returned item is received and passes inspection:

A flat shipping and handling fee of ₹400 will be deducted from all eligible refunds.

This flat fee applies uniformly to refund cases, including:

  • Manufacturing defects

  • Wrong item delivered

  • Size mismatch

  • Change of mind

The ₹400 deduction represents non-recoverable logistics, packaging, handling, and fulfilment costs incurred during order processing and return management.

The remaining balance will be refunded through the original payment method within 7–10 working days after successful inspection.

Refund Calculation Example

Order Value = ₹999
Logistics Deduction = ₹400
Refund Amount = ₹599

This fee is disclosed at checkout and accepted by the customer at the time of purchase.

Inspection Outcome Clause

All returned products are subject to inspection by the Our Karma Clothing quality assurance team.

If the returned product does not exhibit the reported issue, the refund or exchange request may be declined.

In such cases, the product may be reshipped to the customer at their expense.

Evidence Verification Policy

All claims submitted by customers are subject to verification.

Photographs, videos, or documentation that appear edited, incomplete, unclear, manipulated, or inconsistent with the claim may result in rejection of the request.

Our Karma Clothing reserves the right to request additional evidence or information before processing any return, refund, or exchange.

Fraud Prevention & Misuse Clause

If the claim is found to be false, misleading, or inconsistent with the provided evidence, the request may be rejected.

Our Karma Clothing reserves the right to:

  • Reject the return or refund request

  • Reship the product to the customer at their expense

  • Restrict or blacklist accounts engaging in repeated fraudulent claims

  • Cancel future orders from customers misusing return privileges

Exchanges

Exchanges for size or design changes may be permitted subject to stock availability.

The replacement item will be dispatched only after the returned product passes inspection.

A flat fee of ₹400 applies for dispatching the replacement item.

If the replacement product has a higher price, the customer must pay the difference before shipment.

Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, washing, improper handling, or wear

  • Items returned without required proof (photos + sealed unboxing video)

  • Products marked as Sale, Discounted, or Final Sale

Return Shipping Costs

For defect or wrong item claims:
Customers may initially bear return shipping costs; refunds will be processed according to the inspection outcome and policy guidelines.

For change-of-mind returns:
All shipping costs, including reverse pickup and return logistics, must be borne by the customer, and the ₹400 logistics fee will be deducted from the refund.

Customer Conduct & Communication

Our Karma Clothing is committed to resolving genuine concerns professionally and fairly.

However, the company reserves the right to decline support or terminate communication in cases involving:

  • Abusive language

  • Harassment

  • Threats

  • Misconduct directed towards support staff

All customer interactions must remain respectful to ensure efficient resolution.

Return Abuse & Account Restriction Policy

Our Karma Clothing monitors return and delivery behaviour to ensure fair use of our policies.

Accounts demonstrating repeated patterns of:

  • Order refusal

  • Fraudulent claims

  • Return policy misuse

  • Excessive dispute activity

may be restricted from placing future orders.

The company reserves the right to:

  • Cancel orders

  • Require prepaid payment methods

  • Deny service to accounts repeatedly violating policy guidelines.

Additional Notes

Customer Responsibility

Customers are responsible for return shipping costs unless the return is due to a verified error from Our Karma Clothing.

If a customer refuses to accept a Cash on Delivery (COD) parcel, the company reserves the right to blacklist the customer.

Future orders may require payment of the previous shipping loss with a minimum charge of ₹400.

Policy Applicability

This policy applies to all purchases made through our website worldwide.

Limitation of Liability

Our Karma Clothing shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.

The company’s total liability shall be limited strictly to the purchase value of the product involved in the transaction.

Legal & Compliance Notes

This policy:

  • Is drafted in alignment with the Consumer Protection Act, 2019

  • Follows the Consumer Protection (E-Commerce) Rules, 2020

  • Is disclosed to customers at the time of purchase

Customers retain the right to escalate unresolved disputes to the National Consumer Helpline (NCH) or appropriate consumer forum.

Jurisdiction

Any disputes arising from purchases made on this website shall fall under the exclusive jurisdiction of the competent courts located in Ghaziabad, Uttar Pradesh, India.

Policy Acceptance

By placing an order on our website, the customer confirms that they have read, understood, and agreed to this Return & Refund Policy, including the mandatory sealed unboxing video requirement and all associated terms and conditions.

We strive to ensure customer satisfaction and appreciate your understanding of our return policy. For any questions, don't hesitate to get in touch with us via email or WhatsApp.